Terminal Cable Connection Essentials
How to ensure that your payment terminal power and communication cables are correctly installed.
Setting the Date & Time on your Terminal
How to correct the date or time on the most popular terminal models. Having a consistent and accurate record of your transactions is critical—it helps in chargeback and settlement issues among others.
Connecting Peripherals to your Terminal
How to connect peripherals, including check-readers and pin pads, to new or existing payment terminals.
Cleaning the Card Reader on your Terminal (The $1 Solution)
What to do if your terminal is not reading a card mag stripe and how to easily clean your card reader.
Troubleshooting the Top 3 Hardware Issues
Tackling the three most common payment terminal hardware issues—printer issues, card reader errors, power fail recovery.
Adding New Servers or Clerks on your Terminal
How to add new staff and clerk IDs to your payment terminal.
Fixing Terminal Communication Errors – IP Connections
What to do if you’re experiencing communication issues with your internet-connected payments terminal.
How to Load Paper Right Every Time
Getting paper to load, feed and print receipts correctly in your payment terminal.
Getting an Outside Line for your Terminal
If you’re having problems with or questions about your payment processing terminal if it’s connected to a phone line.
Running Terminal Reports
Learn how to run terminal reports on your Ingenico ICT250 or VeriFone VX520 terminal.
Watch this video if you are having problems getting your stand-alone credit card terminal to connect for card authorizations.
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