Best Practices for Avoiding and Managing Chargebacks
9:16
The top 5 best practices for avoiding and managing chargebacks—1) knucklebuster back-up; 2) online, use “click to accept”; 3) online—get all of the information possible, e.g. CVV, address and zip; 4) only ship to addresses that match billing addre
Chargebacks & Disputes Similar Videos
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Chargebacks 101 - How they work
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Covering the basics of chargebacks, from instigation of a dispute to the process governing how chargebacks work among cardholders, financial institutions, merchants and payment processors.
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Timeframes Explained
5:52
This video covers the specific timeframes that govern the chargeback process, across various dispute and chargeback scenarios and card brands.
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Best Practices for Avoiding and Managing Chargebacks
9:16
The top 5 best practices for avoiding and managing chargebacks—1) knucklebuster back-up; 2) online, use “click to accept”; 3) online—get all of the information possible, e.g. CVV, address and zip; 4) only ship to addresses that match billing addre
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Pre-Arbitrations Explained
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Explaining the arbitration and pre-arbitration escalated steps in a disputed transaction.
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Retrievals Explained
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Received a request for information about a transaction that may be dispute? This talks about retrievals and how the retrieval request process works, including specific timeframes associated with complying with retrieval requests.
