Chargebacks 101 - How they work

5:42

Covering the basics of chargebacks, from instigation of a dispute to the process governing how chargebacks work among cardholders, financial institutions, merchants and payment processors.

Timeframes Explained

5:52

This video covers the specific timeframes that govern the chargeback process, across various dispute and chargeback scenarios and card brands.

Best Practices for Avoiding and Managing Chargebacks

9:16

The top 5 best practices for avoiding and managing chargebacks—1) knucklebuster back-up; 2) online, use “click to accept”; 3) online—get all of the information possible, e.g. CVV, address and zip; 4) only ship to addresses that match billing addre

Visa Claims Resolution (VCR)

15:10

Retrievals Explained

3:44

Received a request for information about a transaction that may be dispute? This talks about retrievals and how the retrieval request process works, including specific timeframes associated with complying with retrieval requests.

Pre-Arbitrations Explained

4:46

Explaining the arbitration and pre-arbitration escalated steps in a disputed transaction.