How to ensure that your payment terminal power and communication cables are correctly installed.
How to correct the date or time on the most popular terminal models. Having a consistent and accurate record of your transactions is critical—it helps in chargeback and settlement issues among others.
How to connect peripherals, including check-readers and pin pads, to new or existing payment terminals.
What to do if your terminal is not reading a card mag stripe and how to easily clean your card reader.
Tackling the three most common payment terminal hardware issues—printer issues, card reader errors, power fail recovery.
How to Get Help
Using all of the resources available to you—from welcome kit to videos and online support—to answer the most commonly-asked questions about chargebacks, disputes, terminal and hardware support.
The Top 4 Things a Merchant Should Know About 1099K
What is a 1099K statement and what to do with it? In compliance with the Housing and Economic Recovery Act of 2008, every processor must report to the IRS merchants’ payment card and third-party network transactions. Annually, the reporting covers
Where to Find More Information on PCI
Learn more about resources and reference material available to you about PCI, data security standards and general payments data security. Being informed means being prepared. Understand the acronyms, terms and players better.
What is PCI for a Merchant?
Covering the 12 high level requirements of PCI-DSS and which parties must comply. PCI-DSS is a set of minimum security requirements for all entities that store, process or transmit cardholder data. Compliance with PCI-DSS is required by all major
What is a PCI Non-Validation Fee?
Understanding the PCI Non-Validation Fee—the fee assessed only when a merchant is not able to validate their PCI compliance.
The Top 6 Guidelines You Should Follow After a Data Breach
A guideline to help answer questions about the top things you need to do in the event of a cardholder data breach or to understand your requirements under card brand rules in the event of a data breach.
Servicing & training
2 Servicing & Training - How to Look-up Chargeback Transactions
Simple, self-service research when you’ve received a chargeback notification or your account was debited for a chargeback and you’d like to research what it is and why it happened. Using Vantiv reporting to make the process easier.
How to Access Your Statement
Accessing merchant statements through Direct.
The Top 5 Things You Must do when Activating your Processing
Five things that will make your merchant life easier when you begin processing: 1) confirm DDA information; 2) terminal training and use; 3) run a test transaction; 4) configure terminal for your business; and, 5) make sure you’re able to log-in t
Guided Tour of Direct Express
An overview orientation of Vantiv’s Direct Express merchant reporting service.