Received a request for information about a transaction that may be dispute? This talks about retrievals and how the retrieval request process works, including specific timeframes associated with complying with retrieval requests.
Chargebacks 101 - How they work
Covering the basics of chargebacks, from instigation of a dispute to the process governing how chargebacks work among cardholders, financial institutions, merchants and payment processors.
This video covers the specific timeframes that govern the chargeback process, across various dispute and chargeback scenarios and card brands.
Best Practices for Avoiding and Managing Chargebacks
The top 5 best practices for avoiding and managing chargebacks—1) knucklebuster back-up; 2) online, use “click to accept”; 3) online—get all of the information possible, e.g. CVV, address and zip; 4) only ship to addresses that match billing addre
Explaining the arbitration and pre-arbitration escalated steps in a disputed transaction.
Visa Claims Resolution (VCR)